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Shipping & Returns

Welcome to our website:www.goldplanet.co.uk

Orders will be sent via International Express Mail Service, and usually arrive within 1 week. We are a professional online dealer and cooperate with EMS, DHL long term. All orders are insured for the full purchase amount, and can be tracked on the EMS, DHL website.
Make sure you are at home, when packets are arriving.
All packages are shipped in another box.
As for wholesale, please contact us! Free shipping and great discount can be offered.

Return Policy
Before enjoying easy exchange & return policy, you must contact us for shipping address if you want to return items. All items sent back to us must be in their original condition ie unworn, unwashed, with all tags attached.
Please confirm the color, size and style when placing your order on the basis of photos that we offer. Upon receipt of our products, if you are not satisfied with color or size, not quality problems, exchange or partial refund of the purchase price available. Return shipping is at buyer's expense.

As regards the quality problems or wrong version, take pictures of the items and send them to us. We take full responsibility if quality problems are involved.
If you like to exchange items for a different style or request refund, return inform us the tracking number will be sent after the objects. Once we receive your package, we will rearrange ship the item or refund your payment.
If you have questions about returning your product questions, please contact us!

To Cancellation
Cancellation of an order must be requested before the order is shipped. Because we placing process all orders as quickly as possible within 6-8 hours after the order, so we are not always able to cancel the order after it is placed. Your understanding is appreciated. Cancellation requests after the order has been shipped, will be treated in accordance with our return policy.

Friendly Note: If you do not receive your tracking number, 10-digit within 3 days of placing your order, e-mail server, you may have seen it as spam. In this case, please contact us for assistance.

Solve your problem
If you have any questions, please feel free to Contact Us. We will process your request or complaint, respond as quickly as possible.
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